Choosing a HomeCare Provider

Having too many choices makes a hard decision even more difficult.  Whether you choose ACR At Home HealthCare Services or not, we hope to help you make the right choice for your family.  Here are some of the things you can think about as you interview providers, as well as questions you can ask to try to compare one service to another:

  • Decide exactly what it is that your loved one needs: help with cooking or lawn mowing? Cleaning and laundry? Personal care? Bathing? Medications?
  • If your loved one is resistant to accepting help, ask the provider you are interviewing how they would handle that situation.
  • Ask, “What types of things can your staff do?”  There is a difference between what a “companion” can do compared to a “home health aide” or a “nurse”.  There will be a different fee for each level.
  • How does the agency screen staff?
  • Will you get the same staff each time?
  • What happens if a staff gets sick?

Choosing an Assisted Living or Care Facility

Every person is unique, and each person’s needs should be looked at individually.   Some people thrive on the variety and social opportunities a large setting offers.  Other people are more easily overwhelmed, lonely or disoriented in a larger setting.   Here are some things to keep in mind as you or your loved one is beginning to require more assistance:

  • The needs you have right now may change, and may change rapidly.
  • Will the place you are choosing allow you to stay as your needs increase?
  • Is the place you are considering wheelchair accessible?
  • What is the staffing ratio?  This is a critical question–the more staff there are on duty, the more quickly your needs will be met.  This is especially critical for a loved one with memory care concerns.  Attentive staff can calm someone down, minimizing the need for medication.
  • When you are comparing costs, remember that more staff cost more money.  You will get what you pay for.   Cost effective services may mean fewer staff on duty.  This may work fine for many years, but may need to be addressed as needs change.
  • Can you envision being happy as you leave your loved one at this place?
  • Use your senses – does it look, smell and feel good?  Meals are very important to people, especially as they become less able to do other things.  Sit down for a meal and try it out!
  • Tour several places so you have some comparisons.

If you are having difficulty with a decision, call us at 651-294-4798 and we will be happy to assist you in finding the right fit.